Billing and plans

Plan tiers, usage limits, upgrading and downgrading, billing cycle.

Apexium runs on a 4-tier subscription model. Each plan has different feature access + usage caps. Choose based on workspace size + integration needs.

Heads up: Self-serve plan changes (upgrade/downgrade via the app), payment method management, and invoice history ship with the FA-10 release. Today's billing surface displays your current plan + period; tier changes require a support email (support@apexium.team). The pricing tiers below are stable + final.

Plan tiers

| Tier | Monthly | Annual (per mo) | Best for | |--------------|---------|-----------------|-----------------------------------------| | Basic | $97 | $77 | Solo operators getting started | | Starter | $197 | $157 | Small teams up to 3 users | | Professional | $497 | $397 | Growing agencies + multi-user teams | | Enterprise | $1,497 | $1,197 | Agencies with sub-tenants + SSO + API |

All tiers include the Apexium Lead Harvester extension (no separate purchase).

What each tier unlocks

Basic ($97/mo)

  • 500 API credits/month (harvester scans + AI lead scoring)
  • 1 niche keyword set
  • Alert mode only (no auto-DM)
  • Basic lead scoring (4-bucket: hot/warm/cool/cold)
  • 1 user, 2,500 contacts cap
  • Email support

Starter ($197/mo)

  • 2,000 API credits/month
  • 3 niche keyword sets
  • Alert + Auto-DM modes
  • Advanced AI lead scoring (Claude-powered)
  • 3 users, 10,000 contacts cap
  • Priority email support
  • 1 custom domain

Professional ($497/mo)

  • 5,000 API credits/month
  • Unlimited keyword sets
  • All harvester modes
  • Advanced AI scoring + lead enrichment
  • 10 users, 50,000 contacts cap
  • Custom message templates
  • Multiple custom domains
  • Analytics dashboard
  • Dedicated support channel

Enterprise ($1,497/mo)

  • 15,000 API credits/month
  • All Professional features +
  • Unlimited users + sub-tenants (agency mode)
  • Per-tenant SSO (SAML or OIDC)
  • API access for custom integrations
  • White-glove onboarding
  • Bulk lead export
  • Dedicated account manager
  • Custom contract terms available

Usage limits

Each plan has caps on a few load-bearing resources:

  • Contacts — total contacts in the workspace. Hitting the cap blocks new contact creation (existing contacts still work).
  • Users (members) — active members of the workspace. Invited-but-not-accepted memberships count.
  • Sub-accounts — only Enterprise has sub-tenants (agency-style). Other tiers ignore this.
  • Workflows + emails per month — soft limits; we'll reach out before hard-blocking. Most workspaces don't hit these.
  • AI tokens / SMS credits / harvester credits — usage-metered; reset monthly with your billing cycle.

Hitting a hard cap surfaces an inline error at the action site (e.g., "Workspace at 2,500/2,500 contacts; upgrade your plan to add more"). Upgrades take effect immediately; the new cap applies on the next operation.

Upgrading and downgrading

(Self-serve via FA-10; today via support email.)

Upgrade: takes effect immediately. New limits + features unlock on confirmation. We bill the prorated difference for the remainder of your current cycle.

Downgrade: takes effect at the end of your current cycle. You keep the higher tier's access through the cycle, then drop to the lower tier on renewal. We don't refund the unused portion (industry standard).

Annual vs monthly: annual saves ~20%. Switch billing cadence anytime; the change applies at the next renewal.

Billing cycle

  • Trial: 14 days, no card required.
  • Billing date: anchored to your signup date or first paid date, whichever is later.
  • Payment methods (FA-10): credit/debit cards via Stripe. ACH for Enterprise tier on request.
  • Invoice receipts: emailed automatically on charge.
  • Failed payments: 3-day grace period with automatic retry; after that, workspace enters past_due status (read-only access until resolved).

Canceling

You can cancel anytime from Settings → Billing → Cancel subscription (FA-10) or via support email. Cancellation:

  1. Stops billing at the end of the current cycle.
  2. Workspace stays active through the cycle.
  3. On expiry, workspace enters canceled status (read-only access for 30 days for export).
  4. After 30 days, workspace is queued for soft-delete (FA-Compliance restore flow).

Export your data before cancellation: Contacts → Export (CSV). For full workspace data export, contact support.

What to do next

  • If you're approaching a usage cap, check Settings → Usage (FA-10) for live numbers.
  • For Enterprise inquiries (sub-tenants + SSO + custom contracts), email sales@apexium.team.
  • For billing questions or invoice corrections: billing@apexium.team.